Shipping & Return

SHIPPING OPTIONS
We offer a shipping option with UPS. Just note this in the Special Comments field on the Shipping Information page during checkout.

International clients may wish to use a freight forwarder.

*Quoted shipping cost is an estimate only. Charged shipping cost will never be more than quoted during checkout and is usually a bit less. Shipping charged on all backorder shipments. The total cost of shipping for an order will depend on the number of shipments needed to complete the order.

BACKORDERS
Backordered styles will ship as they arrive without contact from us unless you request otherwise in the Special Comments field on the order. Shipping charged on all backorder shipments.


Standard Delivery
Standard delivery usually arrives within 5-8 business days, but may take up to 10 business days from the shipped date, excluding holidays.

Standard delivery to Alaska, Hawaii, the U.S. territories, and P.O. Boxes usually arrives within 5-8 business days.
Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.

Express Delivery

Express shipping orders placed Monday through Friday, excluding holidays, before 2:00 PM EST or 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.
Express shipping orders placed Monday through Friday after 2:00 PM EST, 11:00 AM PST or on weekends and holidays will usually arrive within 3-5 business days from the shipped date.
Express shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses.
Alaska, Hawaii, APO/ FPO, P.O. Boxes and U.S. Territories:


All packages are sent via UPS.
U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

DELIVERY TIME ESTIMATE
To estimate when a package will be delivered, the following should be considered: 
Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
Orders with Pre Order item(s) – the items on your order that are In Stock will ship immediately by your chosen delivery method. The items on your order that are Pre Order will ship by your chosen delivery method as soon as the items become available.

TRACKING YOUR ORDER
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. This email may go to your junk/spam folder.


  • All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
  • If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
  • All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
  • If the package is returned in opened condition, there is a minimum 10% restocking fee.
  • 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
  • It is the customer's responsibility to bring the products to our facility for exchange.
  • No store credit is issued after 15 days. (Absolutely no returns for special orders.)
  • $25.00 charge for any returned checks.
  • Claims for any damage must be mad within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
  • Price on this invoice does not included shopping and handling fees.
  • Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)


* ALL CLEARANCE ITMES ARE FINAL SALE - THEY CAN NOT BE RETURNED.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. 
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

To request a return authorization number on a damaged item, please contact us by emailing sweetpeasale@gmail.com.
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.

  1. Invoice Number
  2. Company Name
  3. Address & Phone number
  4. StyleNo
  5. Quantity
  6. Color
  7. Reason for return
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